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Shipping Policy – exp0rtal

Website: www.exp0rtal.com
Contact Email: exp0rtal.booking@gmail.com

Last updated: 09.01.2026

1. General Information

  • We ship products worldwide unless otherwise specified.

  • By placing an order, you agree to these shipping terms.

2. Processing Time

  • All items are handmade, custom, or hand-painted, so please allow 7-21 business days for order processing before shipment.

  • Custom or personalized orders may take longer, depending on complexity.

3. Shipping Methods & Delivery Times

  • Standard shipping options will be displayed at checkout.

  • Estimated delivery times vary by destination:

    • Germany: 3–5 business days

    • European Union: 5–10 business days

    • International: 10–20 business days (may vary by customs and local postal service)

  • Delivery times are estimates and cannot be guaranteed.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on weight, size, and destination.

  • Any customs duties, taxes, or import fees are the responsibility of the customer.

5. Tracking

  • Most orders include a tracking number, which will be sent to your email once the order ships.

  • Exp0rtal is not responsible for delays or lost packages once shipped with a carrier.

6. Damages or Lost Packages

  • Inspect your order immediately upon receipt.

  • If your package arrives damaged, lost, or with missing items, contact us immediately at exp0rtal.booking@gmail.com.

  • Exp0rtal will work with the carrier to resolve the issue, including replacement or refund at our discretion.

7. International Shipping & Customs

  • Orders shipped outside the EU may be subject to customs fees, import duties, and taxes.

  • Customers are responsible for paying any fees imposed by their country.

8. Contact

For any questions regarding shipping, please contact us:

Email: exp0rtal.booking@gmail.com
Website: www.exp0rtal.com